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Nissan Wellington


"We’re delighted with Superservice Connect, which has been fully integrated with our Keyloop DMS. Our customers can now experience clear price transparency when booking their appointment, helping to build trust and long-term relationships.

The smooth DMS integration means they see real-time appointment availability, and their booking is seamlessly synched to our workshop diary. We’re really happy with this efficient, customer-centric approach to service booking and I would recommend Superservice Connect to other retailers.” "


Craig Jolly, Aftersales Director, Nissan Wellington



What do retailers need to build stronger customer relationships?


Great data.
VIN-precise data is key to offering a truly personalised aftersales customer experience.    


The right technology.
Make customer interactions with your dealership, both online and in the workshop, seamless, easy and hassle free.


Trust and transparency.
Be transparent about pricing and the work required. No one likes unwelcome surprises here.

So, what do car owners expect?

When it comes to digital interactions with retailers during their ownership experience,
consumers truly value price transparency , personalised communications and convenient service booking.

Detailed cost estimate


of consumers would like to see a detailed cost estimate, before they book their service online.


Source : Bearing Point:Connected Aftersales:
Towards a new customer journey, 2022

Personalised communications


want communications and interactions with retailers that are personalised to their vehicle requirements.


Source : Accenture:The Automotive Customer
Experience Reboot,  2021

Online booking


expect to be able to book and manage their service appointments online.


Source : Keyloop:Digitalisation: An unstoppable force
in Automotive Retail, 2021

Create a 1:1 Online Service Booking Experience

 Superservice Connect is a digital platform designed to streamline the vehicle service booking process for dealerships and personalise the experience for customers.  What sets Superservice Connect apart is its integrated use of genuine OEM Menus data, guiding customers through their vehicle's specific requirements with accurate costs upfront.   



 

Convenient 24/7 Service Booking

Customers can book their vehicle service anytime, anywhere—giving retailers a convenient, always-on solution to enhance customer experience and drive more bookings.



A digital-first customer experience

62% of drivers would prefer to book and manage their service appointments online, so it's essential that retailers can meet this expectation

 


 

Build trust through transparency

Transparent pricing and upfront costs powered by VIN-specific OEM Service Menus give customers confidence and clarity, building trust right from the start.


Superservice Connect - Key Features

Discover how Superservice Connect streamlines workshop operations and enhances the customer experience

Personalised service recommendations

Superservice Connect uses VIN data combined with OEM service schedules to recommend specific services tailored to your customers’ vehicle history and current needs.

Find your local dealer

Make it easy for customers to choose their preferred retailer with an integrated Google Maps API that helps them find the nearest or preferred dealership. Plus, dealer opening hours are displayed, ensuring an easy and convenient booking experience.






Real time appointment availability

If Superservice Connect is integrated with your DMS, then customers can choose from any available appointment in your workshop diary, allowing them to book with confidence and ease.

A streamlined digital workflow

With DMS integration, bookings made online will arrive straight into your workshop diary, reducing any need for manual data entry. You can set templates for common appointment types, as well as reminders to make sure customers remember their appointments.


What are the benefits of Superservice Connect?

Superservice Modules

To find out more about the other modules in the Superservice Platform, please visit

Superservice Platform  Superservice Triage   Superservice Menus

Ready to get started?

Then we’d love to hear from you.

If you’d like more information about Superservice Connect, please contact us using the form below




You can also visit our main website at www.infomedia.com.au