Introducing
Superservice

Make your EPC data work harder for your workshop teams

Superservice is the only aftersales platform driven by data, with fully integrated OEM EPC data powering your vital workshop tools for online booking, quoting, and vehicle inspections. With VIN-specific service schedules, integrated menu pricing, and data-driven inspections, it helps service teams work faster while delivering a more personal, price-transparent customer experience.

Join us for an exclusive webinar on the Superservice Aftersales Platform and the Online Service Booking Solution, Superservice Connect.

Discover the #DrivenByData difference - why using solutions powered by VIN-specific OEM parts,
labour and service menus data can transform your workshop’s efficiency.

Webinar: Data-driven Aftersales Customer Experiences: Introducing the Superservice Platform & Superservice Connect
Thu, Apr 10, 2025 10:00 AM - 11:00 AM BST

Toyota Ireland

"I don’t know any other solution that can compete with Superservice Triage on speed and accuracy for the Aftersales teams - and convenience for the customer. We can go from the vehicle arriving in the workshop, to calling the customer with their VHC results, in around 15 minutes. Our dealers really love this product and across the network, Triage has led to enormous gains in both efficiency and revenue. "

Pat Masterson, Aftersales Commercial Manager. Toyota Ireland

The Superservice Platform

Superservice combines digital aftersales tools with genuine OEM parts and labour data to streamline every stage of the service process. From booking to follow-up, Superservice delivers transparency, accuracy, and efficiency—helping you build trust with customers while significantly enhancing workshop efficiency.

Build stronger customer relationships that drive growth with Superservice

Superservice Platform is a suite of innovative aftersales tools that work together to help OEMs and Retailers achieve three key objectives:

Increase Workshop Efficiency

When every step in your aftersales journey is driven by genuine OEM Parts & Labour data, your workshop teams can work faster and smarter than ever before.

Drive Aftersales Revenue

Digital workflows, consistent processes and data-driven upsells are key to driving workshop profitability.

Create Loyal Customers For Life

Your customers expect an aftersales experience that is convenient, personalised and price-transparent. That's how you can build long-term customer loyalty.

Superservice - Key Features

Discover how Superservice Platform can streamline workshop operations and enhance customer loyalty.

Data-driven Online Service Booking

Superservice Connect streamlines service booking with VIN-specific accuracy, upfront pricing, and seamless DMS integration. Powered by OEM Menus data, it shows customers exactly what their vehicle needs next. Real-time appointment availability lets customers book online at their convenience. Upfront, accurate costs provide pricing transparency, building trust and avoiding uncertainty.

Fast, Accurate Service quotations

Superservice Menus is a powerful online service quoting tool designed to simplify and accelerate the quoting process. Driven by VIN-specific OEM data, it enables service teams to generate accurate, customer-ready quotes in just three clicks. With built-in manufacturer pricing, labor times, and service recommendations, dealerships can ensure transparency, boost efficiency, and enhance the customer experience.

Streamlined Vehicle Inspections

Superservice Triage is an intelligent vehicle inspection tool designed to streamline the VHC process from the moment a customer arrives. Powered by genuine OEM parts, labour and service schedule data, it ensures accurate pricing and precise repair recommendations, making it the best choice for VHC/MPI checks. With a data-driven vehicle inspection, service teams can quickly identify and prioritise necessary repairs, generate transparent estimates, and gain faster customer approvals .

Enhanced Customer Communication

Superservice Triage enhances customer communication by enabling real-time, 1:1 conversations with Service Advisors through preferred messaging channels like WhatsApp. This eliminates the frustration of missed calls and phone tag, allowing customers to review service recommendations and approve work quickly—speeding up decision-making and keeping their vehicle service on track.

Digital Payments

Superservice Triage simplifies payments by integrating with Stripe, allowing customers to securely pay for approved work online. This removes the need for in-person transactions or follow-up calls and ensures a smooth, hassle-free checkout experience

Superservice Modules

To find out more about the other modules in the Superservice Platform, please visit

Superservice Triage Superservice Menus Superservice Connect

Ready to get started?

Then we’d love to hear from you.

If you’d like more information about Superservice, please contact us using the form below

You can also visit our main website at www.infomedia.com.au

Introducing Superservice