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Toyota Ireland


"I don’t know any other solution that can compete with Superservice Triage on speed and accuracy for the Aftersales teams - and convenience for the customer.   We can go from the vehicle arriving in the workshop, to calling the customer with their VHC results, in around 15 minutes. Our dealers really love this product and across the network, Triage has led to enormous gains in both efficiency and revenue. "


Pat Masterson, Aftersales Commercial Manager. Toyota Ireland



Boost service efficiency, profitability and trust with VIN-specific inspections

Optimise efficiency, enhance customer transparency, and increase aftersales revenue with Superservice Triage. This digital Vehicle Health Check solution is built on genuine OEM parts and labour data, enabling efficient, precise inspections and customer trust, right from the start.



 

Build trust through transparency

Generate a detailed, vehicle-specific report outlining required work, complete with photos and videos for clear, transparent communication.



Faster, more accurate vehicle inspections

Superservice Triage is powered by VIN-specific OEM service menu data, enabling highly accurate inspections with built-in parts and labour pricing for precise estimates every time.

 


 

Increase aftersales revenue

Superservice Triage identifies urgent repairs and upsell opportunities, helping you maximise service approvals and increase profits.


Superservice Triage - Key Features

In a fast-paced automotive service environment, speed, accuracy, and customer trust are key to success. Superservice Triage uses genuine OEM parts and labour data to provide accurate, consistent information at every stage of the inspection process. The result? Faster services, higher approval rates, and a seamless customer experience that builds long-term loyalty. Here are the features that make a real difference:

Guided VIN-Specific Inspection Process

Technicians follow a digital inspection checklist tailored to each vehicle's VIN-specific OEM service and repair requirements, ensuring precise and consistent inspections every time.

Integrated Menu Pricing

Integrated Menu Pricing allows technicians to instantly and accurately price any recommended work, boosting efficiency and providing customers with clear, upfront pricing for complete transparency.






Workshop Diary View

With this intuitive visual layout, Service teams can efficiently plan and track the progress of every vehicle. In fact, many dealerships choose to display it on a large screen in the workshop area. Team members and customers can also receive automated updates as a vehicle progresses through key stages, making it easy for everyone to stay informed and up to date.

Remote Authorisation

Customers can review and approve necessary work remotely, making the process more efficient and reducing delays. With the ability to see photos or videos of the recommended repairs from their vehicle health check (VHC), they gain a clear understanding of the required work before making a decision.






Deferred Work Follow Up

Automatically track and follow up on deferred work, ensuring that no service opportunity is missed. Remind customers of outstanding maintenance needs, increasing retention and driving additional revenue for your Aftersales department.

Analytics & Insights

Access valuable insights with the updated Analytics module, now designed for faster performance and expanded data coverage. Use detailed metrics to support informed, data-driven decisions that enhance service efficiency and customer satisfaction.

Superservice Modules

To find out more about the other modules in the Superservice Platform, please visit

Superservice Platform   Superservice Menus   Superservice Connect  

Ready to get started?

Then we’d love to hear from you.

If you’d like more information about Superservice Triage, please contact us using the form below




You can also visit our main website at www.infomedia.com.au